Questions about returning your order? Find all information about returns here or contact customer service. We will do everything possible to help you in the best possible way.
Right of withdrawal
You have the right to withdraw from the contract within a period of 14 days without giving reasons. The withdrawal period will expire 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. To exercise the right of withdrawal, you must notify us via an unequivocal statement (e.g. in writing, by post, fax or e-mail) that you wish to withdraw from the contract. You may use the model withdrawal form (PDF) sent by us for this purpose, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from the contract, all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) will be refunded to you by us without delay and in any event not later than 14 days after we have been informed of your decision to withdraw from the contract. Translated with www.DeepL.com/Translator (free version) We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you communicated to us the decision to withdraw from the contract. You are on time if you return the goods before the 14-day period expires.
The direct cost of returning the goods will be borne by you
You are only liable for the reduction in value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.
Will I automatically get my money back if I return my item?
If you have already paid for the order, the amount paid will be refunded. Please note that the amount will be transferred minus the transportation costs. If you have not yet paid, the payment obligation lapses, but you must still transfer the transportation costs to us. The amount will be refunded within 14 days.
- Netherlands Pallet distribution (return) = € 80
- Belgium Pallet distribution (return) = € 90
- Package shipment Europe (return) = € 20